Shipping policy

Last updated: 23 September 2025

When will my order be processed and dispatched?

Orders placed on weekends / public holidays will be dispatched the next business day.
We process orders Monday through Friday, excluding New Zealand public holidays.
Once your order has been shipped, you will receive a confirmation email (or notification) containing a tracking number (if applicable).

How long will delivery take, and which carriers do you use?

We use trusted carriers such as NZ Post (or others as applicable) for delivery within New Zealand.
Please note: delivery times are estimates. Delays can happen because of carrier issues, customs, weather, or other unforeseen events.

How much does shipping cost?

Shipping charges are calculated at checkout based on your delivery address and the method selected.
Standard shipping for NZ customers is NZD $14
Rural or remote addresses may incur an additional fee of $6
Free pickup near Lynn Mall, West Auckland
- SMS me for the available day and time at +64 021 1572214
- For cash on delivery pickup orders, items must be collected within 24 hours. If not picked up, the order will be cancelled.

What happens if I enter the wrong address?

You are responsible for providing a correct and complete delivery address.
If your parcel is returned due to an incorrect or incomplete address, we may charge a re-shipping fee before sending it again.
If you’re not home, carriers may leave the package at your door (if safe) or leave a card for collection/redelivery.

How do you package my order?

We package all items securely to avoid damage during transit.
Fragile or collectible cards are shipped with protective sleeves, rigid mailers, or bubble wrap where needed.
Minor cosmetic wear to packaging caused in transit is not considered a fault unless it significantly affects the product itself.

What if my order is lost, damaged, or incorrect?

If your order arrives damaged, or if you receive the wrong item, please contact us within 7 days of delivery with photos and details.
We are not responsible for damage caused after delivery (e.g. improper storage or handling).

Can I return or exchange items?

This Shipping Policy links to our Returns & Exchanges Policy.
For faulty/damaged items, we may provide a prepaid return label.
For change-of-mind returns, you will generally be responsible for return shipping (unless stated otherwise)

Will this Shipping Policy ever change?

Yes, we may update this policy at any time.
The version posted on our website with the “Last updated” date is the one in effect.
By placing an order after updates are made, you agree to the revised terms.

Contact Us
If you have any questions about shipping (delivery times, shipping cost, tracking etc.), please contact us:

Fire Spin Hobby
Email: nzfirespin@gmail.com
Phone: +64 021 157 2214